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Frequently Asked Questions (FAQ)
| Here are a few answers that may help you with your shopping experience on our site |
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Do you send out catalogs or brochures? |
| Sorry but we are an online shopping site. All our products are on our website, we do not have catalogs or brochures to send out. Since we are always updating our website with new products, we would not be able to have a current catalog without always printing a new catalog. We could not offer the prices we do on blinds if we had to pay the costs of updating a full color catalog every time we added new products. We do however offer to send up to 10 free samples (you can order more than 10 at $1.00 for each sample over 10) of the product color. |
I can't find my size on your price charts, what can I do? |
| All our price charts are for pricing purposes only, your blind or shade will be custom made (except for the ready made products) to your exact specifications. To find your cost, find the size that is closest to your size using the "up to" sizes on the chart. This will tell you what your cost will be, but your blind will be custom made to the size you need. For more help on this, click on the "need help" link above the price chart. |
Do you have someone you can send out to my house? |
| We are strictly an Internet company; we do not have retail locations. We do not have anyone we can send out for measuring or installation. All products are ordered and drop shipped to your location. |
I ordered the same pattern and color of bamboo, but they look different? |
| Bamboo Shades Disclaimer: Bamboo products are especially prone to color variances and warpage. Because this is a natural product, we cannot be responsible for dye lot variations and warpage. If you are choosing a natural wood such as bamboo, you must accept that no two-bamboo pieces are alike and they will vary and that because it is a natural product warpage can be a factor. Since our Bamboo Shades are made from real bamboo wood their color and pattern can vary a great deal from a sample to the actual shade that you order. This can be even more so if you order your bamboo blinds at different times as the material lot will vary from one batch of material to another. To get as close as possible, it is recommended that you order all the blinds at once for a particular area. The color can vary from a mild greenish tint to a more natural brown color. The sample should be used to only get an idea of the string/ladder placement and a general feel for the products pattern. By checking the box on the checkout screen you are agreeing that you have read, understand and agree to these terms. There are no returns on custom bamboo products due to color variances. |
How do I order samples? |
| All samples can be ordered by clicking the "order sample" link under the product color on the products page. For more help on this click here. |
When I click on Additional Product Information, nothing happens? |
| This feature pops up in another window, so if you are using a pop up blocker, it will keep the window from popping up. You will need to disable your pop up blocker to use this feature. |
How much of a deduction will be taken on my blinds for an inside mount? |
| This varies by product and manufacturer, but usually it is enough for clearence of the blind (1/4" per side for a total of 1/2") but can vary by product. If you need to know exactly how much please contact customer service for the exact amount of the product you are ordering. |
How long will it take for my blinds to ship? |
| This varies by product and manufacturer, but the normal production time is between 7-10 days. All days are business days and NOT a guarantee it is an “estimate” the manufacturer gives to us and could change due to back orders, holidays or other production delays. Because this is a custom industry many things can happy to delay an order and since we do not make or ship the product, we are not responsible for delays. Your credit card is being charged at the time of order placement because you are placing a custom order that cannot be canceled once the order is in production. Production time does not include shipping time which also will vary depending upon how far you are from the point of shipment. We do our best to make sure all products are shipped in a timely manner, but we are not responsible for shipping delays. Please note that we cannot ship to Post Office Boxes or APO addresses. |
What is your return policy? |
| All custom blinds and shades are custom made and therefore cannot be returned for any reason other than a defect or shipping damage. If you purchased a ready made product it was also adjusted for an inside mount and also cannot be returned. There are no returns or refunds on any of the products we have on our website for any reason other than defects or damged product. You are agreeing to this policy by placing an order with Decorating Depot. |
When I click to enlarge the sample color, nothing happens? |
| The sample will pop up in another window, so if you are running a pop up blocker it will disable the color from popping up in a new window. Your system may also have other software installed that may keep you from seeing the larger samples. You will need to disable all software that may keep you from viewing the sample in another window. |
What is your order accuracy policy? |
| Because Decorating Depot cannot check the accuracy of the sizes you provided on your custom blind order, we cannot be held responsible for incorrect sizes or any mistakes made in choosing color or options. We offer online ordering so the customer can enter their own sizes and options, but we have no way of knowing if these sizes are correct or not. You are responsible for all window sizes. We also offer to take your order over the phone. When we take your order by phone we read back the entire order to you and ask at that time if it is correct. When you confirm that it is correct, we check an electronic signature box stating that you have confirmed the sizes and all other parts of the order and that it is correct. An email receipt of the order is also emailed to you for inspection. If there are any discrepancies after you receive your blinds, this is the ONLY document we will use to determine where the fault lies. We cannot see any documents you may have with your sizes on them, so those documents will not be used. The receipt will be the ONLY document used in determining order accuracy. It is the customers responsibility to make sure they receive their receipt, and if not let Decorating Depot know. If the product you receive is the size stated on this receipt, the mistake would be the responsibility of the customer, not Decorating Depot or the manufacturer. If it is not the same, then the blind will be remade at no cost to you. It is your responsibility to make sure the order is accurate and let Decorating Depot know of any inaccuracies or changes that need to be made within 24 hours of order placement. Once an order goes into production it cannot be changed without an extra charge to you. All orders must have the box checked and all customers must agree to this policy or we cannot process your order, you are giving your acknowledgement that the order was confirmed and you agree to the sizes, colors and options on the order. This is a custom order and cannot be changed or cancelled once order is in production. You are agreeing to this and all our policies by placing this custom blind order. All our policies can be viewed by clicking here: Policies To make sure all orders are correct and limit the possibility for mistakes, please look over the confirmation you receive very carefully. |
Do you have repair parts for blinds? |
| We do not manufacture blinds, we order them from the manufacturer, so we do not have parts. If you bought your blinds from Decorating Depot, we can have the blind sent back to the manufacturer for repair or have them send you any needed parts. If it was not purchased from Decorating Depot, you may want to try a blinds parts supply website. Here are 2 that may be able to help- FixMyBlinds.com and BlindsParts.com |
What if my blind does not fit once I receive it? |
| If the blind does not fit after you receive it, we then will determine who is at fault. There could only be 1 of 3 reasons why the blind does not fit. Either the window was measured wrong, the blind was ordered wrong or the blind was made wrong. It is only fair that the person responsible own up to the mistake and take responsibility for it. If there was a mistake in ordering the blind, Decorating Depot will take responsibility for it and order a new blind at no charge to the customer. If it was a mistake in manufacturing, the manufacturer will take responsibility for it and make a new blind at no charge to the customer and ship it to them. If it is a mistake in measuring, it only stands to reason that the customer should take responsibility for the mistake and pay for another to be made. Decorating Depot will even have the remake made at our cost, so you will not pay full price for your mistake, but it is not fair to ask us to pay for your mistake. If there is a dispute over who is at fault, the blind will be sent back to the manufacturer for inspection. If it does not match the information that is on the original invoice that the customer ordered, the manufacturer will make a new one at the right size and ship it to the customer at no charge, if it does match, the original blind will be sent back and no remake will be made. Please note blinds will not be remade at the customer request just because the blind is said to be wrong, all blinds will be verified before a decision is made where the fault lies. All blinds will be sent back for inspection first, so if the customer knows the mistake is on their end, it will just make it easier and save time and money if they just own up to it and let Decorating Depot order a new blind at a discount price for them. If not, then they will have to wait for the blind to be sent back to the manufacturer, inspected (only to find out it was not made wrong after all) and then sent back to them. Remember honesty is always the best policy and will expedite the situation allowing for a quick resolution to the problem. Since all blinds will be inspected first, it only makes sense to just be honest. Please be sure to read all our policies here. |
Why are the slats of my vertical blinds stuck together? |
| Vinyl and faux wood slats create static when they are packaged for shipping. This static will fall out naturally on its own within 24-48 hours, but you can also take it out quicker by running a dryer sheet (Bounce, Cling Free, etc.) down each side of every slat from top to bottom. It may take several passes to eliminate all the static, but any remaining static will be gone within 24-48 hours. This is not a defect and is not something that we will send back to the manufacturer for. |
Why did I only receive part of my order? |
| If you ordered different products or ordered from different manufacturers they will not ship at the same time. Each manufacturer will ship the product when it is ready, as will each department of a manufacturer. Example: If you ordered Prestige mini blinds and Prestige verticals, the mini blind department will ship the mini blinds when they are ready without consulting the vertical department to see if the verticals are ready. So, if you have ordered more than one type of product or products from different manufacturers, please note you will not receive everything at the same time. There are also times that UPS or Fed Ex will split the order even if it is the same products and deliver the boxes at different times, we have no control over this. |
Can I request a certain area, time, date or place to have my order delivered? |
| Sorry, but we do not make or ship the blinds. We order the blinds from the manufacturer and the manufacturer ships the order either by Fed Ex or UPS. We have no way of determining where or who the order will be left with. The order will be delivered to the address you specify and left by the shipper if no one is home. If you need special delivery instructions you will have to leave a note on the door instructing the shipper what to do. We cannot relay special shipping instructions to the shipper for you and are not responsible if the shipper does not leave the packages where you want them to. Any notes for special shipping instructions in the comment section of the shopping cart cannot be delivered to the shipper as we have no way of relaying your message to the shipper. All special shipping instructions are the responsiblity of the customer and Decorating Depot will not be liable for special shipping instructions. |
I have not received my order, why was my credit card charged? |
| You are placing an order for custom blinds and will be charged in full at the time of the order. This is the way all custom blind orders work, no matter what website you buy the blinds from. Since we do not make the blinds, we are responsible for paying the manufacturer for the blinds and have to be sure we collect the money needed to do so. These are custom blinds and cannot be returned, the payment for the blinds in full is part of the acknowledgement on your part of that. Once blinds have been custom fit with your size, color and options, they are no longer usable for anyone elses windows, much like a custom suit that was made for a person, it will not fit someone else. All blind orders are charged in full, before the order goes into production. |
What if I hire profossional installer and there is a problem? |
| Hiring a Professional Installer? If you plan on hiring a professional installer we highly suggest you wait until all of the products have arrived, are unpacked and inspected to be sure all the parts are present and the products are in proper condition before scheduling the installation. Most installers charge higher fees for secondary trips to your home. Sorry, but Decorating Depot cannot be responsible for any fees a professional installer may charge for a return trip. Please make sure you have everything you need and all installation brackets are included with your order before setting an appointment with an installer. |
Do returns come on the valances of your blinds? |
| If you are ordering an outside mount blind, the valance will come with standard returns, if you want a specific size you will need to specifiy that in the shopping cart in the special instructions area at the time of the order. Inside mount blinds do not come standard with returns, if returns are wanted you will need to also specify that in the special instructions as well as how long you want the returns to be. |
How do you ship your blinds? |
| Decorating Depot will ship your orders free via UPS or FED-EX as long as the ship to address is in the contiguous 48 states of the U.S. (For orders outside the US see below*) Free shipping only applies to boxed orders that are under 95 inches in length, and on orders that are over one hundred dollars. All products are shipped FOB from the nearest manufacturing facility closest to you. If your package is over 95 inches in length, it will be shipped FOB via common carrier from the nearest manufacturing facility to you. There will be shipping charges for any order that the box is over 95 inches in length or for orders under one hundred dollars. Please see below for shipping charges for orders that do not meet these terms. If the order is under one hundred dollars there will be a $ 9.50 service charge added to the order. If the boxed order exceeds 95 inches in length there will be an $ 60.00 shipping fee added per manufacturer. (If more than one manufacturer is ordered from, it is $ 60.00 for each one. There is a packaging fee of $60.00 for all shutter orders per order. These charges only apply to orders over 96 inches in boxed length, and orders under one hundred dollars, as well as all shutter orders. For all other orders shipping is free! *Orders OUTSIDE the contiguous 48 states of the United States: We will ship to Alaska, Hawaii, Canada and Puerto Rico for a shipping charge of $60.00 per blind. This is for UPS or FED-EX ground shipping and will require extra shipping time. Orders outside the contiguous 48 states of the U.S. do not apply to our normal shipping times. We do have Next Day and Second Day air available, but this will be in addition to the $60.00 per blind shipping charge. Please call customer service for this service. The normal production time for the blinds will be the same. For orders shipped to other Countries, please contact customer service for rates. Since we use different manufacturers for different products, if you order from more than one manufacturer they may arrive at different times. This is because we ship each product, as it is ready, and do not hold the order up while waiting for everything. This assures you will get the product in the fastest time possible. |
What happens if there is a problem with my blinds? |
| We do not make the product, we order it from the manufacturer. If there is a problem, the blind or shade will need to be picked up by the manufacturer and inspected. The manufacturer will make any needed repairs and then ship the product back to you. We are not responsible for the repairs the manufacturer is. We also are not responsible for any charges associated with taking the blinds down or re-installing them. If an installer was used, we do not reimburse for these charges as the choice to use an installer was that of the customer. If the product needs to be returned you will need to supply a box to send the product back in. It is a good idea to save all boxes until you are sure there are no problems with the product. Decorating Depot nor the manufacturer will supply boxes. You are agreeing to our repair policy when placing an order on our website. | | |
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